faq

Faqs

faq

Frequently asked questions

What are your delivery options?

We offer standard shipping on all UK orders. Expedited shipping options are available at checkout for an additional fee.

Do you ship internationally?

Yes, we offer international shipping. Fees and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We accept returns within 30 days of purchase. Products must be unused and in original packaging. Contact customer service to initiate a return.

How long does shipping take?

Standard UK shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on location.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other major credit cards.

How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track the progress through our website or the courier’s tracking system.

Do you offer warranties on your products?

Yes, many of our products come with manufacturer warranties. Check individual product descriptions for warranty details.

Are your products eco-friendly?

We strive to offer eco-friendly options, including sustainably sourced materials and energy-efficient appliances. Look for the eco-friendly label on applicable products.

How do I care for my cookware and bakeware?

Most of our cookware and bakeware are dishwasher-safe, but for best results, we recommend hand-washing with mild soap and water. Check specific care instructions on each product.

Can I cancel or modify my order after placing it?

If your order has not been shipped, you can cancel or modify it by contacting customer service. Once shipped, changes cannot be made.

Can I create a wishlist?

Yes, you can create and manage a wishlist by signing up for a free account on our website.

Do you offer bulk purchase discounts?

For bulk orders, please contact our customer service for potential discounts and custom quotes.

Do you offer price matching?

Currently, we do not offer a price match guarantee. However, we regularly update our prices to stay competitive.

Can I place an order over the phone?

Yes, we offer phone support for placing orders. Contact our customer service team to assist you.

Are your products safe for use in ovens and microwaves?

Many of our products are oven and microwave-safe. Check the product description for specific details.

Can I change the delivery address after placing an order?

If the order hasn’t shipped, you can change the address by contacting our customer service.

What should I do if I receive a damaged item?

Contact our customer service with photos of the damage, and we will arrange a replacement or refund.

How can I stay updated on new products and promotions?

Do you offer gift wrapping services?

At this time, we do not offer gift wrapping, but our packaging is designed to ensure products arrive in perfect condition.